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Passenger Rights - Code of Conduct

Passenger Rights

Rights for passengers travelling by bus and coach (Reg. 181/2011)

Regulation (EU) No 181/2011. This Regulation establishes rules for bus and coach transport as regards the following:
  • Non-discrimination between passengers with regard to transport conditions offered by carriers
  • Non-discrimination and mandatory assistance for disabled persons and persons with reduced mobility
  • Minimum information to be provide to passengers
  • Handling of complaints
  • General rules on enforcement
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